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CUSTOMER CARE

Aldia Design hours of operation are Monday-Friday 9am-5pm PST. 

Email: info@aldiadesign.com 

PAYMENT

We accept all major credit cards through our secure payment gateway. We also accept Pay Pal which is the most secure and confidential method available commercially.

SHIPPING POLICY

Orders ship within 1-2 business days of placement. In the event that the item(s) you purchased is backordered, please allow up to 3-4 weeks for your order to ship. 

FREE GROUND DOMESTIC SHIPPING - We ship domestically within the United States through the USPS or Federal Express for FREE. The items are shipped insured. On orders over $500, it is required that an adult signs for the package. Tracking number is provided with every order for customer convenience. If the item is being returned, the shipping costs are covered by the buyer. 

2-Day shipping is an additional $20, next day air is an additional $50.

INTERNATIONAL SHIPPING - We are able to ship internationally via UPS Worldwide Express for $55. Please note that ALDIA is not responsible for custom and import duties, taxes, tariffs, or any other associated fees imposed by your country. These charges are the buyer's responsibility. All costs incurred on a refused delivery because of high custom or brokerage fees, duties, taxes or restrictions imposed by the country of destination are the responsibility of the purchaser.

RETURNS & EXCHANGES

Items purchased on aldiadesign.com may be returned to Aldia for return or exchange within 7 days from when you receive your order. You will need to ship the item(s) in their original condition and are responsible for the shipping charges. Shipping charges will not be reimbursed. Once we have received the returned item within the allotted 7 days, in it's original condition, we will gladly issue you a refund. 

If an item has been deemed used or altered, it is the responsibility of the buyer to pay for return shipping. All items left over 90 days will be considered forfeited and disposed of.

Refunds will be given back through the same payment method you used to originally purchase the item. For returned items, shipping charges will be deducted from your refund unless we have sent an item in error. Please allow 6-10 business days for the refund to post to your account.

Any items shipped outside of the United States are NON-REFUNDABLE and a final sale. Items marked special order are also NON-REFUNDABLE. Sale items and items purchased using a promotional code are final sale and therefore cannot be returned or exchanged.

If you receive an incorrect item or if your item was damaged upon arrival/delivery, please contact us with your order information and photos of the product in its original packaging. 

Damaged, defective, OR incorrect items must be reported within 48 hours of delivery date. 

CANCELLATION 

Orders may be cancelled in a timely manner by simply contacting us at info@aldiadesign.com. Please include your order number which is sent to you after your purchase has been made. If your items has already shipped, please refer to our Returns & Exchanges section for return instructions. We are unable to refund shipping charges for items cancelled once they have been shipped. Customer is responsible for any and all shipping charges on any undeliverable packages.

JEWELRY CARE

Your jewelry is precious and does require some care and attention on a regular basis. To extend the life of your jewelry, we recommend the following tips to keep your pieces looking their best: 

-Take off your jewelry when washing your hands, showering, and when applying makeup, perfume, oils and lotions.

-Do not wear your jewelry to the beach, pool, gym, or during strenuous activities. These environments may be too harsh on your jewelry and could cause scratches, dents, or even cause a diamond to fall out. We also recommend removing jewelry before bed. 

-Avoid putting your jewelry too close to sources of intense heat such as tanning beds, saunas, hot tubs, spas, etc. 

-Store your jewelry in an anti-tarnish pouch or in separate mini plastic zip-lock bags (made of Mylar or Polyethylene) to avoid tarnish and metals rubbing against each other. Do not store jewelry in the bathroom. 

-To avoid tangled or knotted necklaces, clasp the necklace when removing it. If storing in a plastic zip-lock bag, it helps to zip-lock the clasp outside the bag so the necklace does not tangle inside the bag. 

When at home, clean your jewelry using lukewarm water, a little bit of mild soap, and dry with a soft cloth. For best results, have a professional jeweler clean your piece to ensure longevity. 

PRIVACY STATEMENT

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SECTION 1 - WHAT DO WE DO WITH YOUR INFORMATION?

When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.
When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.
Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.

SECTION 2 - CONSENT

How do you get my consent?
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.
If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

How do I withdraw my consent?
If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at aleshadeesing@gmail.com or mailing us at: ALDIA DESIGN PO BOX 1400 AUMSVILLE OREGON US 97325

SECTION 3 - DISCLOSURE

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

SECTION 4 - SHOPIFY

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.

Payment:
If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.
PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
For more insight, you may also want to read Shopify’s Terms of Service (https://www.shopify.com/legal/terms) or Privacy Statement (https://www.shopify.com/legal/privacy).

SECTION 5 - THIRD-PARTY SERVICES

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.
However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.
For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.
In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.
Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

Links
When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

SECTION 6 - SECURITY

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

SECTION 7 - COOKIES

Here is a list of cookies that we use. We’ve listed them here so you that you can choose if you want to opt-out of cookies or not.
_session_id, unique token, sessional, Allows Shopify to store information about your session (referrer, landing page, etc).
_shopify_visit, no data held, Persistent for 30 minutes from the last visit, Used by our website provider’s internal stats tracker to record the number of visits
_shopify_uniq, no data held, expires midnight (relative to the visitor) of the next day, Counts the number of visits to a store by a single customer.
cart, unique token, persistent for 2 weeks, Stores information about the contents of your cart.
_secure_session_id, unique token, sessional
storefront_digest, unique token, indefinite If the shop has a password, this is used to determine if the current visitor has access.

SECTION 8 - AGE OF CONSENT

By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

SECTION 9 - CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.
If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

QUESTIONS AND CONTACT INFORMATION

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at info@aldiadesign.com

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