Returns & Exchanges
Items purchased on aldiadesign.com may be returned to Aldia for return or exchange within 7 days from when you receive your order. You will need to ship the item(s) in their original condition and are responsible for the shipping charges. Once we have received the returned item within the allotted 7 days, in it's original condition, we will gladly issue you a refund minus a ten dollar restocking fee.
If an item has been deemed used or altered, it is the responsibility of the buyer to pay for return shipping. All items left over 90 days will be considered forfeited and disposed of.
Refunds will be given back through the same payment method you used to originally purchase the item. For returned items, shipping charges will be deducted from your refund unless we have sent an item in error. Please allow 6-10 business days for the refund to post to your account.
Any items shipped outside of the United States are NON-REFUNDABLE and a final sale. Items marked special order are also NON-REFUNDABLE. Sale items and items purchased using a promotional code are final sale and therefore cannot be returned or exchanged.
If you receive an incorrect item or if your item was damaged upon arrival/delivery, please contact us with your order information and photos of the product in its original packaging.
Damaged, defective, OR incorrect items must be reported within 48 hours of delivery date.
Any orders returned undeliverable or refused by receipient, will be subject to a $10.00 charge to be deducted from the total refund amount.
Orders may be cancelled in a timely manner by simply contacting us at: firstname.lastname@example.org. Please include your order number which is sent to you after your purchase has been made. If your items has already shipped, please refer to our Returns & Exchanges section for return instructions. We are unable to refund shipping charges for items cancelled once they have been shipped. Customer is responsible for any and all shipping charges on any undeliverable packages.
CHANGES TO AN ORDER
Unfortunately, once an order has been placed we are unable to update any of the order information. This includes changing the ship to or bill to address, payment information or adding additional items to your order. You may cancel your order before it is processed. Once an order is processed, it cannot be cancelled or changed.